Clear, Persuasive Communication = An Equation

The trick to having persuasive communication is to have a message that is extremely clear. The elevator pitch. Summing up your product in a condensed way so that anyone listening to you for half a minute would understand what the core function of your product is. Summing up what you want to do so that the benefits are obvious and the choice between undertaking what you want to do or not is a no-brainer. With complex products, this becomes increasingly hard to do: there are nuances of functionality that need to be explained, and some of the functionality requires background knowledge to even understand why it’s useful to begin with. But the best salesmen find a way.

Take the introduction of the first smartphone. That’s a difficult sales pitch. How do you even start to describe all the different things it can do? All the apps it can utilize. What its core functionality would be. Yet Steve Jobs managed it – he even created a story around the sales pitch, incorporating twists in the story when he initially misled the audience into believing it was three products instead of one.

“A widscreen iPod with touch-screen controls. A revolutionary mobile phone. A breakthrough internet communication device.”

And then crystalizing his sales pitch out completely:

“An iPod. A phone. An internet communicator.”

There’s an art to this. But the area in life where I think this art is most advanced? My views might surprise you. I don’t think it’s sales or management. I think it’s science.

Maybe that’s why I’ve always been attracted to science. I don’t have to spend any effort trying to see through the fluff. I don’t have to spend any time trying to get to the crux of the problem vs. working out which bits of the poor, unclear communication I need to ignore. Because science is naturally set up as the best sales pitch in the world. The equation.

F = m.a

You can’t condense it down any further than that. No fluff. No nonsense. Just telling you the relationship between specific properties.

Maybe that’s the formula to the perfect sales pitch. To put it into an equation.

iPhone = iPod + phone + internet

All you need to do then is describe it in a sentence that makes it sound like it’s not  an equation.

Entrepreneurial Vs. Corporate Mindset

Friends and I got talking about why saying “I’m ambitious” in a job interview may be a bad move. One of us retorted, “I think this is quite a common reason for not selecting people, by displaying ambition it could give the indication that you only see it as a stepping stone and will only stay a couple of years.”

This was an interesting insight to me. It wasn’t something I saw, and I realised this was because the model I use to view what success looks like in the workplace is fundamentally different to other people. Looking at the landscape through my lens made me blind to this.  With my mindset, ambition isn’t a problem. With others, it’s a warning sign. But what are the two mindsets? How could they change the way we view the world? These are the what I’ve called the entrepreneurial and the corporate mindsets.

 

Entrepreneurial mindset

I’d also like to call this the “ecosystem mindset.” “Entrepreneurial” refers to what kind of people view the world through this lens, and “ecosystem” describes the nature of the lens itself.

Those possessing this mindset views the commercial world as a series of ecosystems. We need to spot holes/opportunities in the ecosystem: maybe there’s an opportunity to automate a specific general process used in every company: a hole which is unfilled and ubiquitous across the industry? The entrepreneur then finds a way to solve that problem, add value, and realise that opportunity. She finds herself nestled in an ecosystem where she has symbiotic relationships with suppliers (animals she eats), stock-holders (a decentralised God – for lack of better objects for the analogy), employees (friendly gut bacteria) and customers (predators… which perhaps is where the analogy breaks down, because in real life you don’t want to be eaten, whereas in a business ecosystem you’d like to be as tasty as possible). If she’s first to market, it’s because she’s found an island where she’s the first of her kind there, and as long as there are the prey in place to live from and predators to eat her, she’ll grow. But soon there’ll be more of her species (her competitors) to fight over prey and predators.

Of course, the highest-level ecosystem is the global market, and here, an animal represents a company. But this model works within individual companies as well. Each company has their own micro-ecosystem: their own problems they need to solve, opportunities to find, niches to fill. Every individual in the company could be modelled as a unique animal: with their own unique skills and knowledge, who are well adapted to seeing holes that no-one else has seen and filling them.

In an entrepreneurial mindset, ambition is good. If you’re an employee within the company, you’re driven to be as vigilant as possible to spot opportunities and then to fill them. The company will grow as more problems are unearthed and fixed. As long as the company rewards the employees relative to the value they add, the employee is incentivised to stay within the company whose ecosystem is best suited to their own natural skills. Like a wolf staying on an island inhabited by sheep. Why would it ever move?

However, when a company is too restrictive in its role boundaries, the entrepreneur is unhappy. She wants to have the freedom to move around. If the company also doesn’t recognise the entrepreneur’s added value and give her proportional return, she will be unhappy as well. The open market and ownership of a company is alluring to her because there is no upper limit to the return on value added. When working for a company that offer only fixed income – an upper limit on return – regardless of value added, she gets twitchy.

A fixed income and strictly set role boundaries start to become properties of a different type of system, which requires a different model.

 

Corporate mindset

I’d also like to call this the “hierarchical mindset.” “Corporate”, again, refers to the type of people using this model, whereas “hierarchical” describes the lens itself.

This mindset is usually cultivated in people who are part of large companies. Over time, companies find their niche, more clearly defined processes are put into place, work packages are put into clear categories. Like water running down a mountain, over time the grooves will become more etched out and clearly defined. Each employee ends up have a very specific role to play, and if they play it well, they get to move up the hierarchy and be given a new role.

This mindset is less about being autonomous and looking for opportunity. Rather, that opportunity is known and given to you in the form of a work package by a higher power (your manager). By doing the allocated work well, you get to move up the ladder and are given larger work packages, which you can then delegate to others (your subordinates) and manage the work.

With the corporate mindset, ambition and twitchy-ness can be a bad thing. The aim of the game here isn’t to find opportunity, it’s to be the best at doing the work that is given to you by the higher powers. When you’ve proven your ability, you want to move up. Often, moving up means moving to a different company into a higher position. Ambition translates to only sticking around until you’ve proven your ability to do the work so you can get to the next level.

 

Ultimately, the line between the two models starts to blur when you get to higher levels of management. Management needs to be accountable for certain areas of the business, which means that they need to spot the problems/opportunities within the company and solve them. It’s only a matter of time between the ecosystem model becomes relevant in everyone’s life. For people new on the ladder, though, who have an ecosystem mentality while needing to be part of the hierarchical model, large corporate companies can be a tough place to operate, as the two modes conflict.

The Dark Side Of Mental Health Awareness

Mental Health Awareness Day

There is no doubt that mental health awareness is an extremely important area of development for wellbeing. When we’re implicitly led to believe by society that mental health is something “only the weak have,” we are unable to address the problem of our own mental health and we will forever be plagued by it. Like saying to someone with a broken leg, “only the weak have broken legs,” and “it’s a state of mind, just get over it”: that person will be encouraged to ignore their leg. They’ll be embarrassed to talk about managing it with their friends and they’ll be reluctant to treat it. Their leg will never set correctly and they’ll be walking with an impairment the for rest of their life. All of this is preventable, or at worst, manageable: by recognising that there is a problem that needs to be unashamedly addressed and by taking the appropriate steps to correct it.

However, there’s an issue with mental health awareness that I feel will surface in the next few years. Awareness and appreciation is the first step for society, but it might make things worse before it makes things better for individuals with anxiety. “Why?” you ask. Hear me out.

 

On Polar Bears

Don’t think of a polar bear.

Pretty hard, isn’t it? The more we tell ourselves, “don’t think of a polar bear,” the more we entrench ourselves into a recurring thought process, where we get more and more desperate to not focus on the things we’re focusing on. We focus on what we don’t want to focus on by telling ourselves… not to focus on it. But there is a way to win this game. At least, in the long term.

In the first few seconds of the game, there is no way to win. To understand the requirements of the game, we need to recognise what a polar bear is, so that we know what not to focus on. We also need to focus on that object, so that we know what not to focus on. There is no way to win the game if we are to understand its requirements in the first few seconds.

Once we’ve understood the requirements, though, we can employ a different strategy: just think of anything else instead. Think of an orange tree. Think of a cloudy sky. This is the only way to win the game.

 

Anxiety-ception

The issue of mental health is harder than the polar bear game. On one hand, we need to address the issue so that we can manage it. And we need to do this for society, not just one individual. This will blur the lines as to when to switch strategies. On the other, the awareness of the issue can compound the problem.

Anxiety is an especially tricky subject. By being aware of our anxiety, we can become anxious about that very awareness of anxiety. Like an electric guitar that picks up the noise from its own amplifier, this can lead to a negative feedback loop: noise creates more noise, which creates more noise, getting louder and louder until it’s a deafening scream. And mental health awareness days encourage this negative feedback loop to take place. So how do we overcome this?

 

Solutions

Mindfulness is one great tactic because it uses the same strategy as the polar bear game. Instead of saying, “don’t be anxious” – and getting anxious about being anxious – it reverses the narrative. It makes us focus on how we’re grounded and calm through different strategies. My personal favourite is visualisation strategies. “Imagine your mind as a crystal calm lake. It has a mirror finish to its surface. You can let a single rain-drop fall and watch the waves flow out from the impact point completely unobstructed.”

I also think we should have a day which celebrates all our positive mental health attributes. At the moment, mental health day focuses on the negative attributes of mental health: and this is necessary in the first step. We can’t win the anxiety game until we become aware of what anxiety is and learn the appropriate steps to manage it. But after that, we need to change our strategy: now that we are aware of our anxiety we don’t need to focus on it anymore. We can focus on the strategy to overcome it, which includes focusing the positive opposites of that trait. By celebrating instances where we were calm, instances where we were confident, we will remind ourselves that we are able to overcome anxiety. In doing so, this time we’ll create a positive feedback loop: where reminders of instances of when we were calm will facilitate our ability to be calm in the future… which give us more reminders.

Prospecting Vs. Judging

The Myers Briggs test is a personality test that is based on categorising people into four sets of binaries. For example, introversion or extraversion is one group, and then it does this three more times to cover four different aspects of personality in total. Although it doesn’t have much authority in the world of serious psychology because it’s not repeatable (i.e. you can do the test once and it’ll class you as an ENTP, do it again and you’ll be a completely different INFJ. In fact, the only personality signifiers that hold weight in psychology due to repeatability are “the big five”) it’s still very popular. I think the reason for this popularity is that it gives us insight into different ways in which people think, allowing us to see the world in a way that would otherwise go unnoticed to us.

That’s not to say we’re not capable of seeing things from the other person’s perspective, it’s just that we tend to favour looking at things from one world view to the other if possible. However, I also think that a given situation will affect which side you choose to take within that specific time frame. For example, you might be drawn towards the extraverted side when you’ve not socialised for a while and want your fix (which has now been termed “ambiversion” – you show signs of both). I think that this is ultimately the downfall of the test and why the test isn’t repeatable.

Today I’d like to examine the 4th category of the Myers Briggs test: categorising into either ‘judging’ or ‘prospecting’. I think this category is perhaps the most obvious example of how we need be capable of reacting to the world as either a ‘judger’ or ‘prospector’, depending on the situation. If we weren’t capable of doing both, we wouldn’t be able to function in the world. Let’s just look at both categories quickly before jumping in.

Judging is the strategy of making plans, and then carrying that plan out, to achieve a goal. Prospecting is the strategy of ‘going with the flow’, being present in the current situation and reacting to it in a way that moves you towards the desired outcome. I’m definitely predominantly a ‘judger’ and have tended towards tasks that prefer this strategy throughout my life. But I’m always interested in people who prefer the “prospecting” side of things.

Daniel Kahneman won the Nobel prize in Economics for work in this area, describing his findings in the book Thinking, Fast and Slow.  If anyone has read the book, the ‘prospecting’ strategy can be loosely thought of as what Kahneman described as “System 1”, and the ‘judging’ strategy can be loosely thought of as “System 2.” Let’s have a look at each strategy in a bit more detail, and see when each one is applicable.

 

Prospecting

There’s just one problem with people who structure their life predominantly on planning, and Mike Tyson summed it up with surprising eloquence.

“Everyone has a plan ’til they get punched in the mouth” – Mike Tyson

You might have the best-laid plans, but they only work in an environment that either doesn’t change, or if it does change: it won’t influence the outcome of the plan. If either of those conditions isn’t true, ‘judging’ strategy is useless. The plan will become obsolete before you even start to carry it out. In situations like sports, complex board games (like chess, where there are 8,902 different possible board positions after only 2 moves), and even everyday normal conversations – where you don’t know which way the conversation is going to go – you need a different strategy. There’s no possible way we can play enough games of chess so that we can have a plan for each situation, or have a plan for every possible conversation. So what can we do?

In Thinking, Fast And Slow, Kahneman described the strategy of heuristics to deal with a constantly changing environment. Heuristics can be seen as quick “rules of thumb” or “common sense” – basically they’re rules to follow that can be applicable to either a general situation (although the specifics may differ), or a by reacting to only certain sub-section of the environment (that will have the most impact) and then ignore the rest (which may still have an impact, but a lesser one). In real life, this is applied by trusting yourself to recognise the important factors in the current environment, and then to make a good snap decision based on having dealt successfully with a familiar situation in the past. The computer program Deep Blue used a heuristic-like strategy – by comparing a library of previous chess games to the game it was playing, finding all relevant (based on board similarity) examples in the library and picking the move that had the best outcome out of the given examples – to be the first computer to beat the chess Grand-Master, Kasparov, in 1996. The trick here is to know what aspects of the board are important: this is the spine of the algorithm that searches for relevant examples.

Another element of sports is to ingrain a specific movement until it almost becomes unconscious: an unconscious competence. This way, when the time comes, we do it automatically. There is no planning, just unconscious reaction.  Writing about the philosopher, Marcus Aurelius, it was said (in the introduction to “Meditations”):

“But Marcus Aurelius knows that what the heart is full of, the man will do. ‘Such as thy thoughts and ordinary cogitations are’, he says, ‘such will thy mind be in time’. And every page of the book shows us that he knew thought was sure to issue in act. He drills his soul, as it were, in right principles, so that when the time comes, it may be guided by them. To wait until the emergency is to be too late”

 

Finally, one strategy to work in a prospecting-regime is just to be quick-witted. This works better for some than others (and I’m jealous of those who it works well for!)

In the work-place, there are multiple methodologies that work from a prospecting strategy. The most popular one is the software engineering methodology, Agile, which has become popular in the last 10 years. Agile has become so popular because customer requirements change frequently, but sometimes it takes a long time to write the code to create functions that satisfy those requirements. To overcome these issues, Agile methodology is an interesting hybrid between a prospecting mindset and a judging mindset. It works from a set of principles designed to get the code written as quickly as possible during periods known as ‘sprints’. During each sprint, the code structure is planned and then written based on the requirements (this is the judging bit). After each sprint, the code is compared to requirements and another small sprint is planned based on a reaction to the new environment (this is the prospecting bit).

 

Judging

Some tasks, however, are just too complex to be undertaken by a prospecting strategy, especially those in project engineering that take many years. Countless companies have gone bankrupt by not planning well enough in the beginning phases, only to find out half-way down the line that there was a critical element they overlooked, which means that sub-components designed by different departments aren’t compatible (one example from a countless number), causing them to scrap the whole project and start again. By the time they’re half-way finished through the second iteration: the project is years late and the company has run out of money.

Of course, we can’t plan for things that we can’t see we don’t know (unknown unknowns), but we can do many other things that may bring possible complications to the surface and thus we can plan for them accordingly. The first step of solving a problem is realising there’s a problem.

A popular engineering methodology that uses the “judging”/planning mindset is Systems Engineering: where the emphasis is placed on the beginning stages of a project, in which requirements are clearly set and then planned on how to fulfil them, with each department involved. In this way, and basing the planning on aspects that were covered in previous successful projects, unknown unknowns can be minimised through a number of different micro-strategies and mid-project problems can be mitigated.

 

Final words

I could write more about different ways the “judging” strategy is useful, and the different ways we can use it, but many books have already been written about it (countless systems engineering handbooks, or project management training books, for example) and, really, I think it’s the less interesting of the two. I feel that the “prospecting” mindset is usually overlooked, especially among engineers like myself. I think engineers who are used to planning don’t recognise the skill involved in being a proficient “prospector”, as a result, we tend to underestimate the skills needed in those departments: for example, technical sales, where a lot of work is done in conversation and understanding quickly how to react to different environments… which is why I find the prospecting perspective so interesting! Ultimately, though, we need to understand and be proficient at both mindsets, and then apply them accordingly to each situation.

The Psychological Effect of Moving From Unconscious Incompetence to Conscious Incompentence

This blog post relies on you knowing what the 4 stages of competence are. There are loads articles written about this model, so I’m not going to do it here. You can try the Wikipedia page if you don’t know what it is.

Moving from unconscious incompetence (UI) to conscious incompetence (CI) is a sign that you’re starting to grasp the full extent of work needed to gain mastery in a skill. It’s a good thing: you now understand what needs to be worked on and developed so that you can gain mastery. However, I’ve realised that there’s something else that happens to me – and a lot of other people – when we step from UI to CI.

When we move from UI to CI, we get complacent. I’ve seen this happen time and time again with people who understand certain domains of skill to an adequate level. Take professional sports, for example. The newcomers look at table tennis and think, “I can totally hit that ball with that paddle (yeh, guys, it’s called a paddle not a bat, fyi) like those dudes on TV”. They’re excited to try something new and they have self-belief that they can gain mastery if they work hard. The guys who have already established themselves look at these newcomers derisively, knowing that the newcomer has vastly underestimated the work needed to achieve mastery. “You think you can become the best?”, they ask in their heads. “Ha. No chance.”

Fast forward to having spent 100 hours in that domain, and now the newcomer is 10x more skilful, but they’re 10x more complacent. They haven’t progressed as quickly as they expected they would and they now realise the extent of the work needed. It’s like they’re going backwards, psychologically: the more hours they put in, the less confident they become with their belief of gaining mastery.

That complacency sends them into a downward spiral. They become demotivated to do any more training, so they stop training, and then they stop getting better. Then they’ll probably tell themselves, “I wasn’t cut out to do this.”

It’s deeply ironic to think that they stop becoming more skilled in an area because they gained enough skill in that area to comprehend what it takes to succeed.

There are a lot of different psychological effects that exhibit themselves in different flavours from this transitional cause. Imposter syndrome is one being thrown around by a lot of people starting their first jobs at the moment. The Dunning-Kruger effect is another. But what can we do about it?

Obviously, you should talk to an expert, not some engineer writing a blog who has a casual interest in psychology. But if you were to ask some engineer writing a blog who has a casual interest in psychology, I would say a good strategy is the combination of two things: 1. being aware of how far you’ve already come and celebrating that, 2. a bit of self-aware self-delusion. Hear me out.

 

Awareness of how far you’ve come

You’ve got to stage two of four along the competency track. You realise now just how much better the experts are than you. But at least you realise that now.

Being aware of your awareness is something to celebrate. You can see what areas you need to develop more clearly and you understand the issues better. You’ve come a long way in being able to clearly see the remaining barriers that still stand in your way: before you were blind to them, now you can see them. The first stage in solving a problem is to understand that you have a problem, so this is a great first step. It’s always good to recognise this and congratulate yourself.

I also wonder how many happiness strategies are frowned upon because they’re not virtuous: i.e. list ways that you’re better than someone. You might not be as good as Federer in tennis, but at least you can beat your neighbour. You’ve come far enough to beat him (even if he’s 87 and plays with a walking stick in one hand and a racket in the other). It’s probably not good to consistently look for people who you’re better than in a certain skill, but maybe it’s more healthy than consistently comparing yourself to the greats/how far you still have to go. I’d say: do it, but only infrequently… and keep it to yourself.

 

Self-aware self-delusion

Okay, so I made this sound a little bit dramatic. Really, though, this strategy is just visualisation: visualising the result you want and imagining what it would be like to have already achieved it. I haven’t read the book The Secret, but I’ve heard that this idea is what the book is about. From what I’ve heard about the book, it sounds like it takes this strategy too far by saying, “use this strategy and all your dreams come true”: ignoring competency and other problems which would require different strategies to apply in parallel, which puts me off the book. Visualisation is one thing we need to do in conjunction with a number of other useful strategies. It’s not a get-rich-quick scheme. But I digress.

There will be times when you’re not that good at something: when you try something new. At the moment, I’m in the middle of writing a short story. My writing is far from that of Hemingway. What helps me is imagining my name next to the likes of J.K. Rowling. I try not to lose sight of what I want to do: to have a short story that people will actually want to read as much as Harry Potter. I can see all the areas where my story is bad: poor pacing, I get too science-y/technical in a lot of places (= boring for 90% of people), sentence construction is just weak etc. But I try to ignore all that for the majority of the time, do my best at just tweaking the most immediate issue, then imagine that the rest is gold. Or at least it can be. Because the prospect of how far I still have yet to go – for me – is paralysing.

Being aware of the 4 stages of competence allows us to articulate our complacency: it gives us a model to understand what’s going on and why we feel paralysed. Finally, we can take one step further back. By realising that I’m aware of the 4 stages… I can choose what to do about it. And then if I choose to actively ignore it and pretend that I’m a great writer, I can live in my happy delusional bubble to help ride out the bumpy, demotivating transition from conscious incompetence to conscious competence.

 

 

These are all just my own strategies for trying to stay motivated. But I know there are others! What do you guys do? & What do you think of mine?

Confidence Vs Anxiety

With awareness of mental illness on the rise these days, I think that anxiety is getting a bad rep. Hear me out.

Obviously, being overly-anxious and perceiving everything as scary and negative is bad. It means that every event is riddled with potential bad outcomes. It makes us think that everyone else hates us, they’re all talking behind our backs. This mentality restricts our ability to see the world reasonably. We make illogical decisions based on an overly-negative worldview. Plus, it’s not very fun to live in that mental environment.

However, sometimes people actually don’t like us in real life. Sometimes actions do carry risks with them. And anxiety makes us aware of these negative points.

Confidence, on the other hand, has the opposite effect. With confidence, we believe that we’re likeable and that events that occur to us will be, on the whole, positive. While this is a lovely state of mind to be in, it doesn’t necessarily accurately represent how events actually occur throughout our lifetime. And if we’re over-confident, we become completely blind to any negative aspects of the world that we might need to be aware of to make good decisions. We’ll be totally taken in with our certain belief that things will go well in our life. As Voltaire says, “doubt is not a pleasant condition, but certainty is absurd.”

We need to be adequately aware of the risks and adequately aware of the gains to make decisions. We need aspects of anxiety to bring awareness of the negative parts of life. In the same way, we need aspects of confidence to bring awareness of the positive parts of our life… as well as to inspire confidence about ourselves in others and general mental well-being.

Obviously, anxiety is bad. But I fear that with the demonisation of anxiety in today’s culture, we might fail to recognise its uses as a mental state. Our ancestors evolved with anxiety so that we didn’t confidently walk up to pet the cuddly-looking lion.

I guess the trick is, like so many things, to find a good balance. Too much confidence or anxiety is bad. Oscillating between over-confidence and anxiety is bad (and you’ll probably be diagnosed with bipolar disorder). But get the balance just right, and you can hold on to positive beliefs while still being aware of negative possibilities.

Sherlock Holmes: A Commentary

I had a harrowing decision to make the other day. I recently cancelled my Audible subscription, and I had one final token to buy any book with. But which book to buy? I wanted to get the best bang for my buck – this final one was going to have to last me a while. So naturally, I gravitated towards The Complete Works Of Sherlock Holmes… which was 77 hours long.  It’s also narrated by Steven Fry, which is always good.

 

After listening to A Study In Scarlet, the first book in the series, there were two aspects of Arthur Conan Doyle’s book that drew my attention. Both of them were grounded in the idea of knowledge, the perception of knowledge, skills, and the perception of skills. I.e. what we know, what we can do, and how we perceive these possessions and processes. Part of the magic of Holmes is how he describes what it’s like to see the world through his eyes. But what do his eyes see? If we split this up into skills and knowledge, we can compare how Sherlock – and by proxy, Doyle, perceived the world, and compare this to contemporary psychology.

 

Skills

“It was easier to know it than to explain why I knew it. If you were asked to prove that two and two made four, you might find some difficulty, and yet you are quite sure of the fact. Even across the street I could see a great blue anchor tattooed on the back of the fellow’s hand. That smacked of the sea. He had a military carriage, however, and regulation 12 side whiskers. There we have the marine. He was a man with some amount of self-importance and a certain air of command. You must have observed the way in which he held his head and swung his cane. A steady, respectable, middle-aged man, too, on the face of him—all facts which led me to believe that he had been a sergeant.”
“Wonderful!” I ejaculated.
“Commonplace,” said Holmes, though I thought from his expression that he was pleased at my evident surprise and admiration.

What’s interesting about this is that Holmes describes pretty accurately what happens when you’ve reached the fourth stage of skill competency, based on the model of the four stages of competence, which is “unconscious competence”. An example of unconscious competence is the skill of putting our clothes on in the morning – how often do we get up and start putting on clothes, thinking about the day ahead, only to look down and found we’ve now completed the action 30 seconds later. We’re so used to putting our clothes on in the morning that we do it completely on autopilot, and at this point, it would be slower to explain how we’re doing it than to actually do it.

What makes Holme’s remark even more interesting, though, is that Doyle wrote A Study In Scarlet in 1887. The psychological model of “the Four Stages Of Competence” was developed in 1970. Or at least, it was popularised and codified as a model in 1970. It clearly existed as a concept in Doyle’s head long before it was elucidated as a psychological theory.

So that’s how Holmes views skills… how does he perceive knowledge?

 

Knowledge

“You see,” he explained, “I consider that a man’s brain originally is like a little empty attic, and you have to stock it with such furniture as you choose. A fool takes in all the lumber of every sort that he comes across, so that the knowledge which might be useful to him gets crowded out, or at best is jumbled up with a lot of other things so that he has a difficulty in laying his hands upon it. Now the skilful workman is very careful indeed as to what he takes into his brain-attic. He will have nothing but the tools which may help him in doing his work, but of these he has a large assortment, and all in the most perfect order. It is a mistake to think that that little room has elastic walls and can
distend to any extent. Depend upon it there comes a time when for every addition of knowledge you forget something that you knew before. It is of the highest importance, therefore, not to have useless facts elbowing out the useful ones.”

The character of Sherlock becomes even more interesting when analysing how he perceives the acquisition of knowledge. What’s interesting is that he acknowledges that there are skills we have mastered to the point of unconscious competence, yet he doesn’t seem to acknowledge the equivalent in knowledge: the unknown known. The unknown known encompasses the things we know that we don’t realise we know: common sense falls under this category. Well, for some people. Common sense also falls under the category of ‘unknown unknown’ for others… moving on…

The thing is, a lot of that knowledge we need to traverse life only ever gets learnt tacitly, to be organised away somewhere in our brains as unrealised knowledge. We need unknown knowns to function and solve problems, and it’s important to understand that a lot of the knowledge we use to solve problems were never explicitly intended to be learnt in the first place. If we could travel into the future and know every aspect of the case, we could then go back in time to think about what we need to learn in order to solve it. But life isn’t like that: it throws you a problem, and if you’ve equipped yourself with the knowledge and skills prior to that point, you’re good, if not, you better learn fast. There might be a case for Sherlock in the future that hinges on the notion of a heliocentric solar system. Sure, it’d be convoluted, but it could still happen and because of that, Holmes isn’t correct in disregarding this new information.

There is one aspect of what Holmes says that I agree on, though. Now that he’s learnt of a different model of the Solar System, he’s spent his time listening to it so he might as well commit it to memory. But when planning what to learn, it’s important to be very careful what will be the most valuable skill/knowledge is for our situation in life, and then learn that first. If we’re not careful, we could spend an entire lifetime acquiring useless information and skills, where we have no chance to actually apply those skills in the environment that we are situated in. Take Biology class in secondary school, for example. How are we applying that knowledge? But hey, at least when the government ask me how it is that I still don’t know tax laws by the age of 27 after botching my Deliveroo self-assessment, I can tell them, “the mitochondria is the powerhouse of the cell”.

And I won’t even get into the other aspect of what Holmes said, regarding how we have finite space in our minds with which to hold information…

 

Image result for homer simpson when i learn something new

On Inaction

“The world is a dangerous place. Not because of those who do evil but because of those who look on & do nothing” – Mr. Robot S01E02 (even though this is a pretty common mentality echoed by thousands of others)

 

It was at this moment, watching Mr Robot, that I really thought about the consequences of those words. I’ve always agreed with the sentiment to a certain extent. When we see evil and allow it to happen, we implicitly condone it. We’re evil through association, based on our inaction against it. But what would happen if everyone took action based on their beliefs?

And what would happen if not everyone could agree on what to believe: what the best plan of action was for each situation?

We would have a scenario where whatever one side would do, the other side would tear down. If everyone had this mentality, we would experience the ultimate destruction of any progress that humanity tried to make. Especially as most of our high-level accumulated views are so divided. The Brexit vote: 48 – 52 %. Trump/Clinton presidential candidacy: about the same.

If we all held this view, humanity would tear itself apart. Because what we believe as a course of action may differ based on our individual values and every individual’s specific knowledge. The right course of action – the judgment of good and bad, evil and righteous – becomes subjective.

After all is said and done, is it better to allow what our subjective idea of evil is to exist, just so that we can facilitate human progress – whether we’re going in the right direction or not?

 

Just food for thought.

 

Duality

Don’t be a loser. Be a winner.

At first glance, the two statements might be thought to be the same. If you’re a winner, you’re not a loser. However the two statements actually ask something different. ‘Not being a loser’ are actions that aim to mitigate all negative aspects in your life. ‘Being a winner’ are actions that add value to your life.

 

Don’t Be A Loser

How many times have you gotten into an argument with someone, only for both parties to only ultimately be angry, feel resentment, yet have achieved no further value from the argument? Imagine an angry couple asking for a divorce, each side spending all of their money on lawyers in hopes of “being victorious” over the other side. These wars are only destructive. At the end of them, you’ll only ever have less than you started with.

Perhaps something more relatable – how about those times we’ve mindlessly flicked through Facebook or Instagram for a few hours. What have we gained? Nothing. What have we lost? Time – arguably our most valuable asset. These mindless time-stealers are destructive in the most insidious way: we downplay our time’s value. “There will be more time tomorrow”. Yet – unlike money, which we can always acquire more of – we will only have a finite amount of time, no matter how hard we try to reverse it.

These different ways of destruction and loss are paths we choose (or fail to see that we choose) that go towards ‘being a loser’. In learning how to avoid these negative actions in our lives – in learning how not to be a loser – by cultivating good habits and being mindful of our actions, we can mitigate these negative actions. However, after mitigation of the negative, we have only stopped ourselves from being in a deficit. We are only still neutral. We may have kept our time and our money, but we need to know how to use it in a way that adds value.

 

Be A Winner

‘Being a winner’ contains all the obvious actions that we associate with doing well in life. It’s getting the girl. It’s scoring the winning goal in the last minute. It’s becoming a genius millionaire. It’s putting thousands of hours into a discipline to become an expert in that field (or hours into learning social skills to get the girl, or hours of honing our sporting ability every tiring evening to score the goal). These are the things that people focus on, a lot of the time. These are the things that take us from neutral to ‘winning’.

 

The Monty Hall Problem

The idea of “being a winner” and “not being a loser” can even be applied to Mathematics and Probability. Perhaps it would be more accurate to say that, rather, it can be applied to our perceptions of probability so that we don’t fall into any logical traps; so that we can see the problem from one more perspective: allowing us to see outcomes more clearly.

“Let’s Make A Deal” was a game-show that was popular in the 1960’s in America. Contestants can go on this game-show and go home with the car of their dreams. It was hosted by a famous guy called Monty Hall. Contestants would come onto the show and be presented, by Monty, three doors. Behind one of the doors lay your dream car. Behind the other two doors lay ‘zonks’: objects you didn’t really want.

So, Monty gave you a choice of the three doors. Let’s say you chose door number 1. You have a 1/3 chance of having picked the correct door. Monty knows which doors contains the ‘zonks’. Now, Monty goes up to one of the other two doors and opens one of them, to reveal a zonk. He turns to you and says:

“Do you like door number one? Or do you want to switch? There’s only one other door to choose from now.”

What would you do? You had a 1/3 chance to pick the correct door. You picked. A door was effectively removed. Now you have a 1/2 chance between the two remaining doors, right?

Do you like that door you picked? Is that door a winner?

For years, contestants agonized over this question. There was speculation about what was the correct strategy to use, but there was never a definitive, well known answer during the running of the show.

Well, how about we see the door from the other perspective. Do you dislike that door?

To answer the question from this new perspective, let’s start over. You’ve got a 2/3 chance of picking the incorrect door. That means that you have a 2/3 chance of picking a door with a zonk. Monty knows which doors contain the zonks. So if you pick a zonk, he is forced to open the other door which contains the remaining zonk. The remaining door that hasn’t been picked by you nor opened by Monty, therefore, has a 2/3 chance of containing the car. How much do you dislike your door now?

Clearly, the best option can now be seen to switch. This statistics problem was popularised during the 90’s when a reader’s letter quoted in Marilyn vos Savant’s “Ask Marilyn” column in Parade magazine. Amazingly, many readers of vos Savant’s column refused to believe switching is beneficial despite her explanation. After the problem appeared in Parade, approximately 10,000 readers, including nearly 1,000 with PhDs, wrote to the magazine, most of them claiming vos Savant was wrong. Even when given explanations, simulations, and formal mathematical proofs, many people still do not accept that switching is the best strategy. Paul Erdős, one of the most prolific mathematicians in history – and the Mathemetician who holds the record for the largest amount of published mathematical papers (counting in at 1500) – remained unconvinced until he was shown a computer simulation demonstrating the predicted result.

On Being A Failure

I was reminded yesterday of a friend who, a few years ago, who didn’t pass her grades. She was distraught.

“I’m a failure!” she cried. I’ve always had an adversity to calling someone a failure. It’s so absolute. Just as when some annoys you, you shouldn’t say, “you’re annoying,” you might say, “you’re annoying me right now”. The first is absolute, The second is temporary. You don’t get annoyed by their very presence (well, I hope no-one has that effect on you). The annoyance comes and goes.

“You’re not a failure, you’ve just failed this time around,” I replied. I was told that I was an optimist (dubious). I didn’t say anything back, but I wish that I had replied that, rather, I was just a rationalist.

We are born without any knowledge bestowed to us – other than the unconscious neural patterns and cognitive biases that allow us to survive as a baby (breathing, shitting, forming attachments with our mothers): which could arguably be said to processes rather than knowledge. As we get older, we accumulate more and more knowledge. After a time, we start testing our knowledge. Sometimes we pass, sometimes we fail. But should we blame ourselves for the knowledge we haven’t yet come across yet and acquired?

Yes, sometimes all of the knowledge is laid out in front of us, and the reason for why we fail is simply that the rate of knowledge acquisition wasn’t good enough. But even then, the skills of acquiring knowledge need to be taught. We need to learn how to learn. And some of us may learn in different preferential ways. Can we be blamed for not coming across a method that suits our style of learning?

I believe that all we can do is to try. Focus our attention at different levels: work at learning how to learn, then on learning. This is a balancing act; there’s no point planning our revision strategies if, by the time we’ve finished planning, we’ve given ourselves no time left to actually revise. Yet still, all we can do is try. When we fail, we highlight our absence of knowledge in certain areas. Failure is a useful learning experience that will help us succeed in the future. With each failure, our chances of being a winner in the future increase, as long as we learn from the failure.

Ultimately, if you don’t buy a ticket, you can’t win. The only time we are ever an absolute failure is when we give up. Because every individual instance of when we fail is an opportunity to glean one more hint into how to succeed next time.